Radiant Renewal Cleaning Privacy Policy

Privacy Policy

Last Updated: 03/11/2025

Radiant Renewal Cleaning (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services.

By using our website or submitting your information through our forms, you agree to the practices described in this policy.

1. Introduction

We value your trust and take your privacy seriously. This Privacy Policy explains:

• What personal information we collect
• How and why we collect it
• How we use and protect your information
• Your rights regarding your personal data

This Privacy Policy applies only to the Radiant Renewal Cleaning website and services. If you leave our website via a link, you will be subject to the privacy policy of the external website. We are not responsible for the content or privacy practices of third-party websites.

2. Information We Collect

We may collect and process the following information:

• Personal information you provide when filling out forms on our website
• Contact information such as name, phone number, email address, and address
• Information submitted when requesting a quote, scheduling a cleaning, or contacting our team
• Communication records when you contact us for support or service inquiries
• Optional survey responses or feedback

We only collect information that is necessary to provide and improve our services.

3. Email & SMS Communication Consent

By submitting your email address and/or phone number through our website forms, you consent to receiving communications from Radiant Renewal Cleaning.

These communications may include:

• Appointment confirmations and reminders
• Service updates
• Customer support responses
• Important account notifications
• Occasional service-related updates

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out of communications at any time by:

• Replying STOP to unsubscribe from SMS messages
• Clicking the unsubscribe link in marketing emails

For assistance with SMS communications, reply HELP.

4. IP Address & Cookies

We may collect information about your device, including:

• IP address
• Browser type
• Operating system
• Website interaction data

This information helps us:

• Improve website functionality and performance
• Understand how visitors interact with our site
• Maintain security and administer our systems

Cookies

Our website uses cookies to enhance your browsing experience and understand how visitors use our site.

Cookies allow us to:

• Remember user preferences
• Improve site functionality
• Analyze traffic patterns

You may disable cookies through your browser settings, though doing so may limit certain features of the website.

5. How We Use Your Information

We use the information we collect to:

• Provide cleaning services and respond to service requests
• Schedule appointments and send reminders
• Improve our website and service experience
• Respond to inquiries and customer support requests
• Communicate important updates regarding our services

We only use your personal information in ways that are lawful and directly related to providing our services.

6. Where and How Your Data Is Stored

All personally identifiable information collected by Radiant Renewal Cleaning is stored securely and protected against unauthorized access.

Security measures include:

• Encrypted payment processing through secure third-party payment processors
• Secure software systems used to manage service requests and communication
• Access controls to protect sensitive information

If you create login credentials on any of our platforms, you are responsible for maintaining the confidentiality of your account credentials.

Radiant Renewal Cleaning will never ask you to share your password.

7. Your Rights Regarding Your Data

You have the right to:

• Request access to your personal data
• Request corrections to inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time

You may exercise these rights by contacting us directly using the contact information provided below.

8. External Links

Our website may contain links to external websites or services. These websites operate independently and have their own privacy policies.

Radiant Renewal Cleaning is not responsible for the privacy practices or content of external websites.

9. Mobile Information & Messaging Privacy

We respect your privacy and are committed to protecting your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors that support our business operations, such as customer service platforms, scheduling systems, or messaging providers, is permitted only as necessary to provide our services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with the updated revision date.

We encourage users to review this Privacy Policy periodically.

11. Your Consent

By using our website and submitting your information, you consent to the terms outlined in this Privacy Policy.

If you do not agree with this policy, please discontinue use of our website.

All usage rights are owned, reserved, and controlled by Radiant Renewal Cleaning.

12. Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:

Radiant Renewal Cleaning
Email: [email protected]